Reference

Terms and Conditions for Your wandb Account

These terms govern how your wandb account works — what you can do, what we expect, and how access is handled in your region.

Account holder responsibilityLocal law and eligible regionsbKash, Nagad, Rocket deposits coveredAccount access and wallet rules

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HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data and transaction records are held securely and accessed only for account management, verification, and support purposes. Here is how we handle the key areas these terms touch.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support.

Wallet Verification

When you add a bKash, Nagad, or Rocket wallet, we verify it matches your account name. This check runs once at setup and again if your payment details change.

Account Security

Your account is protected with OTP-based login verification. If a login attempt comes from an unrecognised device, you will be asked to confirm via the number linked to your account.

Requesting Changes

To update your registered contact details or request a correction to your account record, raise a ticket through Live Chat or email support. Changes take effect after identity confirmation.

What These Terms Actually Cover

wandb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of the wandb lobby — including every game session, wallet transaction, and support request — is governed by these terms from the moment your account is created. We reserve the right to update these terms when our services change, and we will notify you

1
through your registered account contact before any change takes effect. Access to our platform depends on your local jurisdiction. We do not represent that everything on wandb is available everywhere, and it is your responsibility to check whether use is permitted under the laws that apply
2
to you. When you deposit through bKash, Nagad, or Rocket, you confirm that the wallet is registered in your name. Any funds credited to your wandb account must come from payment sources you own and control. We may ask for wallet verification at any point —
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this is a standard account check, not an unusual request. Your account is personal. Sharing login credentials or allowing others to transact on your account violates these terms and may result in suspension. If you suspect unauthorised access, contact support immediately through the channels listed on
4
this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT CONTACT

Reach Us About Your Account Terms

Questions about what these terms mean for your account, your wallet access, or your region eligibility? Our support team can clarify how specific rules apply to you. Reach out through any of the channels below — we will respond in plain language, not legal jargon.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to accounts, payments, and access in Bangladesh.

Yes, if you open an account and access our lobby from Bangladesh. However, whether access itself is permitted depends on your local law — these terms do not override your jurisdiction's rules.

Your deposit will be held pending verification. Contact support with proof of wallet ownership. Unverified deposits are not credited until the wallet and account name match.

We will notify you via your registered contact before any material change takes effect. Continuing to use your account after the notice period means you accept the updated terms.

Submit a closure request through Live Chat or email support. Any remaining wallet balance will be returned to your verified bKash, Nagad, or Rocket account after identity confirmation.

Sharing account credentials, using a wallet not registered in your name, or attempting to access the lobby from a jurisdiction where it is not permitted are the most common breaches we act on.

Raise a data request through email support or the Help Centre. We will confirm what records we hold for your account and provide a summary within a reasonable timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your wandb Account

Account Security and Data Under These Terms

Reach Us About Your Account Terms

Common Questions About These Terms

01 Do these terms apply to me if I am in Bangladesh?

02 What happens if my bKash wallet name does not match my account name?

03 Can wandb change these terms without telling me?

04 How do I close my account under these terms?

05 What counts as a breach of these terms?

06 How do I request a copy of my account data?

Terms & Conditions

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