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How wandb Handles Your Personal Information

Your account data, payment details, and browsing activity on wandb are handled with care. Access to this platform and the rights described here depend on your local law and eligible regions.

Account Data ProtectionbKash, Nagad & Rocket PrivacyYour Rights, Clearly StatedJurisdiction-Aware Policy
wandb How wandb Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on wandb. Here is what that looks like in practice across the four areas that matter most to you.

Payment Data Security

When you transact via bKash, Nagad, or Rocket, payment credentials stay within those providers' own systems. We store only a transaction reference, never your wallet PIN or full account number.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention and Deletion

Account data is kept while your account is open and for the legally required period after closure. You can request deletion of non-mandatory data by contacting support with your account details.

Access and Correction Rights

You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details. Submit the request through the Help Centre or email support with your registered account email.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during our standard support hours for privacy and account queries.

Email Support

Send your privacy request to our support address. Include your registered email and the nature of your request for a faster response.

Account Help Centre

Log in and visit the Help section to submit a data request form. Responses are sent to your registered email address.

Common Questions About Your Data

These are the questions we hear most often about how wandb handles personal information. If your question is not here, contact support directly through your account.

We collect your registration details, contact information, and the payment method identifiers you connect — such as your bKash or Nagad account reference. Device and session data is also logged when you access the lobby.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who help us operate the platform. We do not sell your personal data.

Your data is retained while your account is active. After closure, we keep records for the period required by applicable law. You can request deletion of non-mandatory data through our support team.

Yes. Log in, go to the Help Centre, and submit a data access request. We will send the relevant records to your registered email address within a reasonable timeframe.

Contact support via live chat or email with your registered account details and specify what you want corrected or removed. We will confirm the action taken once it is processed.

Your rights under Bangladesh data protection law apply where those laws are in force. Access to wandb and the protections described here depend on your local law and the eligible regions we serve.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.