Reference

Our Terms, Your Account Rights

wandb operates under a clear legal framework — your access to the lobby, your account wallet, and your payment activity via bKash, Nagad, or Rocket are all governed by these terms. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPayment PolicyJurisdiction NoticePrivacy Rights
wandb Our Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, policy questions, or requests related to your personal data, our support team handles legal enquiries through the channels below. Response times vary by channel — email is the right path for formal written requests.

Email Support Send formal legal or account queries to our support address. We aim to respond to written requests within a reasonable timeframe and keep a record of all correspondence.
Live Chat Available through your account dashboard for general policy questions. Not suitable for formal dispute submissions — use email for those.
Account Help Centre Our help centre covers account verification steps, payment dispute processes, and how to request data access or deletion from your account profile.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Security and data handling are built into how wandb runs — not added as an afterthought. Here is what we do on each front.

Data Handling

We collect only what is needed to run your account — name, contact details, and payment identifiers like your bKash or Nagad number. We do not sell your data to third parties.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention and Requests

We retain account data for as long as required by applicable law. To request access to your data or ask for deletion, submit a written request via email through the contact path above.

Common Questions About Our Legal Terms

These are the questions we get most often about account rights, data, and policy.

These terms apply to anyone who opens or uses a wandb account. Access is subject to your local law and eligible regions — if online casino activity is restricted where you are, these terms do not override that.

Send a written description of the dispute to our support email. Include your account details and the transaction reference if relevant. We will acknowledge receipt and follow up within a reasonable period.

Yes. Submit a written data access request via email. We will verify your identity against your account and provide a summary of the personal data we hold, including payment identifiers and account history.

Payment identifiers linked to your account are retained only as long as required by applicable law or for dispute resolution purposes. After that period, they are removed from active records.

We post an update notice on the site when terms change. Continuing to use your account after the notice date means you accept the updated terms. Check this page periodically if you want to stay current.

These terms are governed by the laws of the jurisdiction where wandb is registered. Disputes are handled through the process described in our legal contact section, not through local consumer courts.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.